Shipping policy

Shipping Policy

Brendalyn Grace Photography partners with an on-demand order fulfillment company with facilities worldwide. It takes 2-7 business days to fulfill an order, after which it’s shipped out. The shipping time depends on your location, but typical shipping times are 3-4 business days for USA orders and 5-15 business days for international orders. Shipments outside of the USA may incur customs fees depending on the destination country. The fee may vary depending on your order value, country limits, and other factors based on the product itself. End recipient is responsible for these fees. We highly recommend including your phone number in the order when ordering internationally as this will minimize the risk of an order being lost in transit and make delivery of the order smoother.

If you think you should have received your order by now but have not, first do the the following:
1. Check your shipping confirmation email for any mistakes in the delivery address. 
2. Ask your local post office if they have your package. 
3. Stop by your neighbors in case the courier left the package with them. 

Please note that package theft is on the rise. If you're expecting a home delivery and you know you won't be home to accept it, use an address where you know you'll be.

If the shipping address was correct, and the package wasn't left at the post office or at your neighbor’s, send an email to contact.brendalyngrace@gmail.com with your order number. 

If you did find a mistake in your delivery address, we can send you a replacement order, but the new order would be at your expense.

Although the lab uses sturdy packaging to deliver prints, unfortunately, prints can be damaged through delivery. If your print arrives damaged upon delivery, please take these steps:

  1. Take photos of the print and/or packaging to show all damage.
  2. Attach these photos in an email with a description of the damage and send this email to contact.brendalyngrace@gmail.com.
  3. If you do not receive a response within 72 hours, please send a follow up email. Not receiving a response within 72 hours means that your email got automatically sent to the spam folder, as this can happen sometimes with emails containing attachments. In your follow up email, please do not include any attachments or form the email as a reply email from your previous email sent. Please simply create a new email so it does not end up in spam again and state in it that you sent a previous one that did not receive a response. 
  4. Upon receiving your email, Brendalyn Grace Photography will take the next steps to resolve your problem. All photos you submitted will be sent to the lab and you will either receive a new print or a refund. 


 

Please do not hesitate to contact Brendalyn Grace Photography through email at contact.brendalyngrace@gmail.com so that any questions can be answered.