Refund policy

Refunds, Returns and Exchanges Policy

 

Unfortunately at this time, Brendalyn Grace Photography does not offer refunds, returns or exchanges. All prints from Brendalyn Grace Photography are sold as a print-on-demand item, which means Brendalyn Grace Photography does not keep an inventory of prints. Brendalyn Grace Photography personally does not print any prints, all prints are printed and fulfilled by a partner lab. All prints are made upon purchase specially for the customer placing the order and is shipped directly from the lab. Both the lab and Brendalyn Grace Photography do not have a place to store prints, therefore, once the print is made, it must be sent out and cannot be returned. 

 

Although the lab uses sturdy packaging to deliver prints, unfortunately, prints can be damaged through delivery. If your print arrives damaged upon delivery, please take these steps:

1. Take photos of the print and/or packaging to show all damage.
2. Attach these photos in an email with a description of the damage and send this email to contact.brendalyngrace@gmail.com.
3. If you do not receive a response within 72 hours, please send a follow up email. Not receiving a response within 72 hours means that your email got automatically sent to the spam folder, as this can happen sometimes with emails containing attachments. In your follow up email, please do not include any attachments or form the email as a reply email from your previous email sent. Please simply create a new email so it does not end up in spam again and state in it that you sent a previous one that did not receive a response. 
4. Upon receiving your email, Brendalyn Grace Photography will take the next steps to resolve your problem. All photos you submitted will be sent to the lab and you will either receive a new print or a refund. 

 

 

Please do not hesitate to contact Brendalyn Grace Photography through email at contact.brendalyngrace@gmail.com so that any questions can be answered.